🧠 Knowledge

The Knowledge Pillar is dedicated to building and disseminating shared knowledge within the Cloud Foundation. It encompasses various capabilities that enable efficient onboarding, continuous learning, collaboration, and expert consultation. The pillar focuses on creating a robust knowledge foundation through resources like wikis, learning platforms, and certifications. It recognizes the importance of community engagement, identity, and mentorship in fostering a culture of learning and expertise. Additionally, the pillar highlights the strategic role of consultation services, emphasizing tailored approaches, specialized departments, and "Ask an Expert" sessions to provide targeted support for diverse business needs. The Knowledge Pillar ensures that the Cloud Foundation is well-equipped with the collective knowledge and skills necessary for successful cloud endeavors.

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Capabilities

Support Process

The ability to communicate efficiently with the Cloud Foundation to ensure a smooth operational model for both support- and news-related pieces.

Internal Wiki

A centralized knowledge hub which serves as an integral cornerstone of the digital Cloud Foundation brain.

Consultation Services

The ability to provide Consultation services to customers in order to help them deploy projects in an efficient and economical way while adhering to best practices.

Community Hub

Create a central place for the community to interact and be involved in the Cloud Foundation beyond mere support requests.

Quickstart Guide

The capacity to present the Cloud Foundation in a digestible format, so potential clients and customers can easily learn about the offering.

Free Credits and Sandboxes

Facilitate and encourage learning cloud skills through exploration and experimentation, offer Free Credits and Sandboxes to application teams.

Cloud Partnerships

The capability to foster a beneficial engagement with the existing Cloud Service Providers to benefit and enrich ongoing initiatives to further knowledge and success within the community.

Community Advocacy

Successful generation of a distinguished Community Identity and engagement of Community Advocates that are subject matter experts and trusted resources within the community space to further assist with active participation and involvement in building...

Training & Certifications

Enablement of on-demand learning resources and platforms for customers and users of the Cloud Foundation to further self-service and continuous learning principles, while also providing avenues to Certifications and other beneficial pathways.

External Visibility

Gaining external traction by expanding the visibility and knowledge of the Cloud Foundation and it’s community to the public sector, as well as increasing the ability to absorb and be exposed to new wisdom.

Gamification

Gamification of the existing Community to further incentivize participation, internal support, as well as motivate long-term participation in the space.

Live Events & Labs

Conduction of Live Events & Labs to offer unique opportunities to take particular services and practices under a focused lens and learn more around it in an interactive fashion.

Cloud Culture Leader

Ascended the Cloud Foundation to become a leader in the space around Cloud Culture & Community, and successfully lead and collaborate with others to pioneer further in the ever-growing landscape of community enablement.