Application teams can enroll their tenants in support contracts and/or enterprise support agreements from cloud providers. Teams can access support in self-service and are transparently charged for support fees incurred.

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Some cloud providers require that Accounts/Projects are explicitly registered into support contracts.

• Azure offers dedicated Dev/Test Subscription types with discounted rates and no production SLAs/Support. Can also use this for staging landing zones (e.g. dev landing zones), but not for prod

• Manage AWS Support cases via API

• Manage GCP support cases by assigning the right IAM permissions https://cloud.google.com/support/docs/manage-cases

Related Tools

Currently no tool implementations documented. Contributions welcome!

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